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Solar Careers

Customer Experience Coordinator

Customer Experience Coordinator Wanted for the #1 MA-based Solar Installer

Boston Solar is the #1 residential solar company based in Massachusetts, with over 4,000 installations in only 8 years. We are proud to power Massachusetts, a state that continues to lead the nation in solar installations. We provide superior products, exceptional customer service and the highest quality workmanship. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

To apply, please fill out the form on this page; and, please cut and paste your resume.

POSITION DESCRIPTION

TITLE: Customer Experience Coordinator

SUPERVISOR: Customer Experience Manager

 

JOB RESPONSIBILITIES:

· Act as dedicated post-sale point of contact and customer experience advocate for assigned solar, energy storage and roofing customers, communicating by phone and e-mail

· Keep records in Salesforce customer database updated to reflect relevant communications and project milestones

· Guide projects to completion by handling all necessary municipal and utility applications for required approvals

· Work closely with internal teams (ex. Sales, Design, Procurement) to ensure efficient movement of projects through post-sale processes and clear communication of customer requests

· Facilitate customer financing approval and disbursement of project funds by working with external financing partners and state loan programs to fulfill applicable requirements

· Provide general support and initial troubleshooting for customers with questions or issues regarding previously installed/activated systems

· Assist with day to day customer service functions for business as needed (ex. answer and route inbound calls)

· Provide a top-level customer experience to customers to encourage online reviews and customer referrals and further drive growth of business

 

QUALIFICATIONS:

· Strong verbal and written communication skills

· Motivation to consistently provide the highest level of responsiveness and service to customers

· Willingness and ability to learn and adapt to changing incentives and regulations regarding solar

· Effective organizational skills in prioritizing workflow and multi-tasking

· Ability to excel in a team-oriented environment

· Customer support experience preferred (1+ years)

· Familiarity with Salesforce customer database use and Solar industry a major plus 

 

WHAT WE OFFER: 

· Paid Time Off

· Paid holidays

· Free life insurance

· Blue Cross/Blue Shield health insurance

· BlueCross/ Blue Shield dental insurance

· VSP vision insurance

· Short-term and long-term disability insurance

· Accident insurance

· Critical Care and Cancer insurance coverage

· 401(k)

 

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How To Apply

To apply, please fill out the form above.

We may not respond directly to each individual who applies or expresses interest in Boston Solar, but will do our best to respond, if interested, within a week. If there is interest in scheduling an interview for an available position, we will contact you.

Boston Solar is an Equal Opportunity/Affirmative Action employer and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

No phone calls from placement and recruitment agencies, principals only please.

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