Boston Solar is the #1 residential solar contractor based in Massachusetts, with over 3,000 installations in only 5 years. We are proud to power Massachusetts, a state that continues to lead the nation in solar installations. We provide superior products, exceptional customer service and the highest quality workmanship.
Boston Solar is dedicated to helping customers save money, while improving the environment and supporting our local community. Every member of our team is focused on delivering the best experience for every customer. Are you ready to join your neighbors as they take part in the national drive toward energy independence? Learn more about why Boston Solar is the best choice for your home or business. Solar. Savings. Simple!
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What can customers expect from our customer experience team during and after the solar panel installation process?
Boston Solar does solar different. There are state regulations in place that state a solar company MUST have a one-to-one ratio. This means for every non-licensed electrician, a licensed electrician is required. There are many solar companies that do not do this and take the risk of being fined, so if you are looking at various companies, make sure you ask this question. Any solar energy company that chooses to ignore this regulation risks problems with the inspectors, and many companies do.
We typically have four person crews. We've heard of other solar companies with two person crews. We believe that with additional crew members, we have better control over the quality of the work. This leads to a perfect installation every time, no question. Not only that, we're able to complete residential installations in less than 2 days. On the day of installation, the crew comes to your house, introduces themselves and the lead electricians explains exactly how and what they will be doing. We always listen to the customer's opinion on how they would like the conduit to be run, based on how it will look. Boston Solar understands that aesthetics is important to all customers.
Once the installation is complete, Boston Solar arranges the final inspection by the town, and applies for permission to operate with the utility. Once we have these, the customer’s former electric meter is removed and replaced with a bidirectional meter that recognizes solar power.
Boston Solar will set up a site visit with the home owner and a technician who will check roof quality, review electrical equipment, and house structure. The technician will then compile a site plan that is shared with the customer.
Boston Solar takes care of all permitting and utility documentation while keeping you informed throughout the process. Before an installation is scheduled, a structural engineer takes a final look at the system, analyzes and approves.
Not every provider shares our approach in simplifying the process. We hear complaints that it’s too difficult or complicated. Boston Solar does not outsource sales or installation, and we emphasize customer support, for a simpler, unified process.
When a customer considers going solar, they may have a lot of questions. Our sales and outreach team is the first point of contact. They will take a look at your home or business on Google maps while on the phone and ask you questions. For example, if we notice trees blocking your solar access, we’ll ask you if you’ve considered cutting them down. Or, if your main roof faces north, if you would consider a ground mount system. It has to be the right solution for the customer.
Once you’ve had an initial conversation, an appointment is set with one of our Solar Consultants. This Solar Consultant will visit your home or business and talk to you about the solutions we offer. He or she will also walk around your house with you noticing anything that may not give you 100% exposure and discuss various options for your home and situation. After this initial visit, the Solar Consultant will confer with a design engineer. The two discuss your home, solar access and panel options. Within 72 hours, the Solar Consultant will return with a proposal and picture of how the solar panels will be displayed on your roof.
Boston Solar wants the decision process of a solar system to be extremely informative and timely.
Customer experience and support is at the heart of Boston Solar's mission. Each of our team members live by strong customer ethic. Boston Solar is the right size company with the right priorities. Every customer is #1. We want to stay connected to our customers, even when the installation is complete.
We want our customers to share this positive experience with their neighbors, family and friends. A referral from a neighbor takes the mystery out of solar. Neighbors can say, “Look at my roof, look at my bill!” If you had a great experience and want to share it, click here.
Want to learn more about what our customers have to say, check out our reviews on any of the following sites or read customer testimonials below.
See what Boston Solar customers have to say about their solar panel installation process, from start to finish. Great workmanship, an attractive solar system, and a lower (maybe even no) utility bill
"Boston Solar installed 38 solar panels on my house in July 2016. I was thoroughly satisfied with the entire process from start to finish. The sales person explained the entire process in our first meeting and all that he promised came true. The electricians and installers were all professional and experienced in completing the project. Detailed photographs were taken of each step of the process and were reviewed by the chief engineer. I know this to be true because a few days after my system was installed I received a call from the chief engineer. He explained to me that while reviewing the photos of our installation he determined that he believed that there was a better way to complete the wiring on a particular step of my system. He said that the way his electricians wired the system was safe and would pass inspection but he knew of a better way to complete that step. He asked if I minded if he sent two electricians out the next day to rewire that particular step. I was very impressed with the both the honesty and integrity of this company. I highly recommend Boston Solar for your solar needs. By the way my system has been performing as described and we are saving a lot of money while also helping our planet."
"From the beginning, my exchanges with Boston Solar were informative and clear. The installation crew was careful, knowledgeable and efficient. Boston Solar also kept me aware of the progress thru the installation process."
"I had 33 solar panels installed in October 2015. We were pleased with the attention to detail during the installation and the site visits leading up to the install. There were no surprises and everything went according to our plan. Once the panels were operational Boston Solar continued to monitor our production and I receive an email from them anytime the online reporting sites may go offline. Boston Solar continues to answer my concerns, questions and communicates with me as needed. I fell that Boston Solar is a partner in this endeavor and that I entered a professional relationship with them."
"Everyone was fantastic - super helpful, answered all our questions and very responsive. They educated us about every step of the process along the way and were often providing information about things we hadn't thought to ask. Highly recommend them!"
"Boston Solar installed a 8.5kW ground based system at my home in Boxford, MA in Oct. 2016. Going solar is a significant investment so while the economics made sense from the very first meeting, I needed to take the time to ensure I was understanding everything properly and to really weigh the pros and cons. This is a process that took weeks and my representative, Todd M., patiently answered all of my questions/concerns. I never felt pressured to make a decision I wasn't ready to make. Once the decision was made and the contract was signed they provided the necessary support to secure the financing through Mass Save. When that was done, Boston Solar took care of everything else. Everyone involved in the installation were very friendly and professional to deal with and always communicated what was being done and when. Any time I had a question or concern throughout the process, someone was quick to respond. I really could not be any happier with how the whole process went. It was a pleasure to work with the team at Boston Solar because they all seem to genuinely enjoy what they do. I would highly recommend Boston Solar to anyone."
"Excellent company and process - the sales rep was very good, gave good info, was available for an follow-up. The installers were also very good, did a good job, thoughtful and respectful."
As Boston Solar expands and installs solar on homes and businesses across Massachusetts and New Hampshire, we want to share the growth with non-profit organizations that need our assistance. Over the past few years, we have been part of a number of social responsibility initiatives.
The focus of Solar Strikes Out ALS campaign is to raise awareness and funds to support ALS research, as well as invaluable services for ALS patients and their families. Boston Solar, in conjunction with Team FrateTrain, a foundation to raise money for Pete Frates' ALS care, work together to raise money to benefit ALS research and Pete's care, which costs up to $100,000/month.
Lucy Grogan was 8-years-old when she was diagnosed with Acute Myeloid Leukemia. Throughout Lucy's long illness, concerned individuals like you raised money to help support Lucy. Lucy learned about the benefits of integrative therapies such as massage, acupuncture, art therapy, and therapeutic horseback riding during her treatment. Boston Solar is proud to donate to $50 for every system installed to Lucy's Love Bus to provide massage therapy for children at the Floating Hospital in Boston, Massachusetts.
Boston Solar is proud to support the local Woburn Boys & Girls Club. In 2017, they are constructing a new facility that will have solar installed by Boston Solar. Boston Solar donates annually to the club and runs special promotions to members and their families who want to go solar.